Refunds & Returns

Shipping, Return and Refund Policy.

Thanks for shopping at Solar Slate Plate.
If you are not entirely satisfied with your purchase, we’re here to help.

Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund. Please note, returns are subject to a 15% re-stocking charge.
Shipping
Small orders can be delivered next day, providing payment is received before 13.00pm on the day of ordering. Large orders will take longer to process, please contact us for further information. We use third party couriers, once the items have left our warehouse it is out of our control and we cannot guarantee specified delivery times will be honored. Please place orders a day or two in advance to avoid this possible occurrence.

Contact Us
If you have any questions on how to return your item to us, contact us on 01527 525 290.

Returns address:
Solar Slate Plate
C/O Avon Freight Group
Unit 29 Heming Road
Washford Industrial Estate
Redditch
Worcestershire
B98 0EA

www.solarslateplate.co.uk

Items Not Eligible for refund
Solar Slate Plate sizes other than 600mm x 300mm and 500mm x 250mm are not eligible for a refund, as they are bespoke items that are made to order.