Privacy & Data Protection Policy - GDPR

What is this Privacy Policy for?

This privacy policy is for this website www.solarslateplate.co.uk and served by SOLAR SLATE PLATE LIMITED and governs the privacy of its users who choose to use it.

Solar Slate Plate is fully committed to protecting and safeguarding your personal data. As part of this commitment, we have updated our Data Protection Policy and Terms & Conditions to strengthen your privacy and to meet the new European General Data Protection Regulation, commonly known as GDPR.

Our updated Privacy Policy explains your rights under this new law which will become effective on 25th May 2018, as well as our commitment to protect your data. It is therefore important that you read the updated policy. By continuing to use our site or services after this date, you are agreeing to these updated terms.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

Data protection law states that we may only process personal data if we have valid reasons to do so. The reasons we process your personal data include, but are not limited to, your consent, provision of a contract, provision of a service, billing and to contact you about your account or service.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

The personal data that we collect from you includes your Business name, your name, postal address, e-mail address, telephone numbers, invoicing and payment information.

How we use your Data

We use information about you in the following ways:

  • To create an account with your contact details and preferences.
  • To process your orders.
  • To provide you with our products and services.
  • To administer the services we provide to you.
  • To comply with our contractual obligation.
  • To help us to identify you and any accounts or services you hold with us.
  • To enable us to develop and improve our services.
  • To provide you with support and customer care.
  • To administer your account, process payments and store billing and payment transactions, for customer service or support correspondence.
  • To detect fraud.To notify you about changes to our terms and services;
  • To inform you of service/product changes or price changes relevant to the services we supply to you.
  • To carry out marketing and statistical analysis.
  • To provide you with information about products or services that you request from us or which we feel may interest you, only where you have consented to be contacted for such purposes.

Who has access to your Data?

Staff members of Solar Slate Plate have access to your data where necessary for the provision and administration of our services.

We do not and never shall sell your personal data to third parties for the purposes of marketing or advertising.

We may share your data if we consider that we have a duty to disclose data in order to comply a legal obligation or to protect the rights, property, or safety of the company or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of credit risk assessment, fraud protection, and dispute resolution.

We will always take steps to ensure that your privacy rights are protected when information is shared.

Your Data Protection Rights

You have the right to object to our use of your personal data or ask us to delete, remove or stop using your data if there is no reason for us to keep it. This is known as your right to be forgotten.

There are legal and accountancy reasons why we will need to keep your data for a period of time, but please inform us if you think we are retaining or using your personal data incorrectly.

Our Privacy Notice shall be made clear to you at the point of collection of your personal data.
In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you, or from administering your account or service.

Where we store your personal data

We follow accepted standards to store and protect the personal data we collect from you, including the use of data encryption technologies to protect data where appropriate. Strict procedures and security features are in place to try to prevent unauthorised access.

All information you provide to us is stored on secured servers within a data centre in the UK.

Although the transmission of information via the internet is encrypted wherever possible, the internet is not completely secure, so we cannot guarantee the security of your data transmitted to our site and any subsequent transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Any sensitive data (passwords for example) are encrypted and protected.

Where we have given a password to you, or where you have created your own password, you are responsible for ensuring that the password is strong, not used elsewhere, and keeping the password confidential. Do not to share a password with anyone.

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner:

https://ico.org.uk/concerns/

Information Commissioner’s Office:

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113

Contact us

Please call 01527 525 290 or e-mail any questions or comments you have about privacy to us at info@solarslateplate.co.uk  


Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.